There are around 1 billion people worldwide living with disabilities, which can affect how they access online content. That includes how employees find and use information through digital tools like intranets, SharePoint and Teams.

By making a few simple adjustments and following best practice guidelines such as WCAG 2.2, we can create content that works better for everyone.

At the same time, AI is rapidly changing the way we communicate internally. When used thoughtfully and responsibly, it offers a real opportunity to support more accessible and inclusive communications – and to be a genuine force for good.

Here are some examples of how we are putting this into practice:

  • Creating multiple formats to support different communication preferences and accessibility needs. For example, formats like descriptive video transcripts can support deafblind people and others who process information through text.
  • Using automated checkers such as accessibility checker to help improve SharePoint site page design in line with the Web Content Accessibility Guidelines (WCAG 2.2).
  • Identifying readability fixes like long sentences, unclear calls to action or jargon. Checking structure and prompting better habits around captions and headings.
  • Suggesting descriptive and inclusive alternative text for images
  • Using agentic AI to improve access to information, for example introducing an ‘agent’ on SharePoint sites, reducing reliance on complex navigations or search.

We use AI where it adds clear value, particularly in areas like accessibility support, inclusive communications, and transcription. However, good prompting, critical review and human judgement are essential to improve outputs, check for bias and build confidence in responsible use.

Emily Cusick
Communications Manager and DEI Lead, AG Impact

Three simple actions you can take to support digital accessibility:

  • Experiment with prompting to support accessibility reviews: “Review this content against WCAG 2.2 and flag any accessibility issues. Focus on headings, plain language, link text, image alt text, readability, screen reader access, and keyboard navigation. For each issue, explain why it matters and suggest a fix.”
  • Try out assistive technology – most devices already include accessibility features in Settings. Test tools such as Windows Narrator, Magnifier, Audio Description and Mac VoiceOver so you can combine AI assisted reviews with real-world testing.
  • Explore GAAD resources to learn more about Global Accessibility Awareness and the tools and resources available.

If you’re interested in how we can help you improve your impact through accessible communications, let’s talk. 

Author details

Emily Cusick

Communications Manager & DEI Lead

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