Purpose

The purpose of this policy is to clearly outline the rights of the consumer and the protections given to AG Impact Ltd in relation to transactions involving events and courses organised by the company. This policy does not apply to events or courses delivered as part of our bespoke consulting services, unless explicitly stated otherwise.

In this section, terms such as ‘holder’ and ‘purchaser’ refer to you—the individual purchasing tickets or enrolling in events or courses organised and owned by AG Impact Ltd. Conversely, terms such as ‘our’, ‘us’, ‘we’, ‘issuer’, and ‘provider’ refer to AG Impact Ltd, the organiser and owner of the respective events and courses.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Event cancellation or rescheduling by AG Impact Ltd
  • Cancellation or withdrawal of attendance by the purchaser
  • Duplicate ticket purchases, with valid proof.
  • Technical issues during the purchase process (e.g., payment errors). 

    Refunds will not be issued for:

    • Changes in the purchasers’ personal plans or availability.
    • Failure to attend the event or complete the course, without prior written notice will be considered a no-show
    • Partial attendance or early departure from the course or event
    • Dissatisfaction with the event or course content, where it matches the published description
    • Extraordinary events outside of our control. AG Impact Ltd is not liable for refunds or compensation if an event or course is cancelled or rescheduled due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, or pandemics. In such cases, we will make every effort to reschedule or offer credit for future events.

The event service will be deemed to have been delivered in its entirety as soon as the course or event has started on the date and time stated on your email confirmation from us or notification from TicketTailor. From that point on, no refund requests will be considered.

Cancellation Terms

If the purchaser requests to cancel their ticket or course registration:

  1. Cancellations made 14 days or more before the event date are eligible for a 100% refund.
  2. Cancellations made 7–13 days before the event are not eligible for a refund but may be transferred to a different date.
  3. Cancellations made less than 7 days before the event are not eligible for a refund. Transfers may be considered at the discretion of the course facilitator or event organiser but are not guaranteed.

Transfer Policy

Tickets or registrations may be transferred to another individual or event date, subject to the following guidelines:

  • The transfer must be requested via email, 7-13 days prior to the event or courses start date
  • The transfers are subject to availability of space, and are at the discretion of the course facilitator or event organiser’s approval
  • Once transferred, the new registration or ticket assumes all the terms of the policy
  • A ticket or registration can only be transferred once
  • A ticket or registration can be transferred to another individual, with approval from the original purchaser

Event Changes

If AG Impact makes changes to the scheduled event:

  • If a course is rescheduled, tickets will remain valid for the new date. Where possible, you may also choose to transfer your booking to an alternative upcoming date, subject to availability. If you are unable to attend an alternative date, you may request a 100% refund within 7 days of the rescheduling announcement.
  • If a course is cancelled, a 100% refund will be automatically processed to the original payment method.

Refund Request Process

To request a refund, please:

  • Email hello@ag-impact.co.uk
  • Include your full name, course/event date, and reason for the request.
  • Allow up to 3 business days for processing.

Refund Method

Approved refunds will be:

  • Issued to the original payment method.
  • Processed within 14 business days of approval.

Note: Service fees and transaction charges may be non-refundable.

 

Refund Dispute

At AG Impact Ltd, we are committed to ensuring a fair and transparent process for handling refund disputes related to our events and courses.

If you believe a refund has been wrongly denied or processed incorrectly, you may raise a dispute by contacting us in writing at hello@ag-impact.co.uk within 7 days of the original refund decision.

Dispute Review Process

  1. Acknowledgement: We will acknowledge receipt of your dispute within 3 business days.
  2. Investigation: Your case will be reviewed by a member of our team who was not involved in the original decision. We may request additional information or documentation to support your claim.
  3. Resolution: A final decision will be communicated to you within 10 business days of receiving all necessary information. If additional time is required, we will notify you with an updated timeline.

Final Decision

All decisions made following the dispute review process are considered final. However, if you remain dissatisfied, you may seek independent advice or escalate the matter through appropriate consumer protection channels.

Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us by email at hello@ag-impact.co.uk.