We partnered with a global pharmaceutical organisation to support the global rollout of a new records management system to over 20,000 users. The organisation needed to communicate business benefits clearly whilst moving away from legacy, email-heavy processes.
In numbers...
5,533
pre-launch session attendees
20,000
global users supported
99.94%
CO₂e reduction through SharePoint newsletters
Our approach
Embedding a specialist project manager within the programme team, we:
- Developed the global communications strategy and training rollout plan
- Designed and delivered a multi-touch change and awareness campaign
- Facilitated large-scale pre-launch engagement sessions
- Supported post-launch adoption through drop-ins and feedback loops
- Introduced sustainable SharePoint-based information and collaboration practices
The impact
- Strong engagement and collaboration across global user groups
- Improved understanding of system benefits and ways of working
- Reduced reliance on email-driven processes
- More sustainable communications and knowledge sharing practices
The result? A coordinated global rollout that replaced fragmented communications with clear, scalable engagement — enabling adoption at scale while reducing environmental impact.
